PUMA.com is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. You may return selected PUMA products in their original, unused condition for a full refund of the merchandise value. We will gladly accept your return within 14 days from the date you receive your order.
The PUMA product has to be fulfilled in these conditions to be eligible for returns.
In order to make your return simple and inexpensive, it’s on the house and we’re picking up the tab! To initiate your FREE return, please contact our customer service at 800-492-2488.
For your convenience, we will arrange to have someone to pick up your returns. Simply pack the items to be returned in the shipping packaging that was used for your delivery and seal it properly with tape. Do not tape anything on the original product packaging as any damage caused will be irreversible and return requests will be rejected.
Delivery and shipping charges are not refundable.
PUMA does not accept returns on gift cards, undergarments (not including bras), shoe care, face masks, socks and personalized products. Custom product orders are non-refundable, except in cases of manufacturing or material defects, in which case you may contact customer service via phone or email for assistance.
Returns generally take 2-4 weeks to process. Credit refunds will be issued to the original payment method.
Please note that for any online purchases, we do not perform exchanges at this time.