PUMA uses UK size for all footwear and US sizes for apparels. However, for golf products a size conversion of UK size will be applied resulting in a 1 size up affecting only the size labels.
For example if size L has been chosen for golf apparels, item received would be XL based on our UK size conversion however this only affects the label and not the fit of the product. To assist you in navigating through the selection of your size better, we recommend looking at our product measurements located in our size chart.
An order confirmation with the order summary will be sent to you via EMAIL right after you have placed your order with a successful transaction.
All that is left to do now is wait for your parcel to arrive at your doorstep. On the side note, you will be receiving an Order Number and a confirmation email upon a successful transaction. You may also use the Order Number to track the progress of your order on our Order Tracking Page, and as reference to our Customer Service Representative given if you have any further inquiries regarding your order.
Changes in delivery address/phone number/recipient of the items is not allowed after the order has been successfully made. Kindly ensure all the information is correct prior placing an order.
If you are unable to track your package on the courier tracking page, your parcel might have been handover to our respective courier partner. The tracking information with our logistic partners will be available within 24 hours after shipping. Please contact us at 1800-7862-747 with your order number and items details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.
You can track your order online 24/7 at Speedpost Tracking.
Currently we offer only standard shipping.
No, worldwide shipping is not available at the moment.
Your selected item might have a limited stock quantity. If you are unable to select the item to your cart, there are high chances that someone else already did the product is now Out Of Stock. Kindly refresh the page after the stock to be updated and you may try again.
Once your order is placed, we will not be able to cancel the order as it will be processed immediately for fulfillment. For more information please contact our Customer Service Representative at 1800-7862-747.
Currently, we support VISA and MASTERCARD credit and debit card payments from all major banks.
Yes, all prices displayed are inclusive of taxes & GST.
No, this service is not available.
We do replenish regularly if items are sold out. However, many of our products are limited editions which will not be replenished. For more information, do contact our Customer Service Representative.
Once your order is placed, we will not be able to cancel the order as it will be processed immediately for fulfillment. For more information, please contact our Customer Service Representative at 1800-7862-747.
If you wish to return your order, you can do so within 14 days of receipt on your orders. You can contact our Customer Service Representative and share with them your order number, and the product you wish to return. They will share with you the return process.
You can track return status using the tracking number provided to you by our logistics partner or via our Order Tracking tool.
Refund can be processed in case of return. For your convenience, we offer different refund options for you to choose from, basing on your payment method at the time of purchase.
|Payment Method||Refund Method||PUMA Processing Time Frame||Bank Processing Time Frame|
|Credit Card/Debit Card||Credit Card||1 - 3 Working Days||Up to 14 Working Days|
No, this service is not available.
No, only 1 code per transaction is applicable for use.
It will no longer be valid and deemed unusable.
Each promotion and campaign might have its own T&Cs and some might require minimum purchase. Please also check on the expiry date of the voucher/discount code before proceeding to checkout. If the problem persists, please send your inquiry to email@example.com or call to our customer careline at 1800-7862-747.
We will not be able to return any vouchers used as each voucher is applicable for one time use only. Please contact our Customer Service Representative for more details.
You can click on "Forgot Password" and we will send a link to your email address allowing you to create your new password. Then you can log into your account with the new password.