Frequently Asked Questions



What is the standard size that PUMA uses?

PUMA uses UK size for all footwear and US sizes for apparels. However, for golf products a size conversion of UK size will be applied resulting in a 1 size up affecting only the size labels.

For example if size L has been chosen for golf apparels, item received would be XL based on our UK size conversion however this only affects the label and not the fit of the product. To assist you in navigating through the selection of your size better, we recommend looking at our product measurements located in our size chart.


Shipping & Delivery

Will I receive any order confirmation after placing an order?

An order confirmation with the order summary will be sent to you via EMAIL right after you have placed your order with a successful transaction.


I have ordered and confirmed payment with Puma SG. What should I do next?

All that is left to do now is wait for your parcel to arrive at your doorstep. On the side note, you will be receiving an Order Number and a confirmation email upon a successful transaction. You may also use the Order Number to track the progress of your order on our Order Tracking Page, and as reference to our Customer Service Representative given if you have any further inquiries regarding your order.


How can I change delivery address/phone number/recipient for existing order?

Changes in delivery address/phone number/recipient of the items is not allowed after the order has been successfully made. Kindly ensure all the information is correct prior placing an order.


I can't track my order on courier tracking page. What I need to do?

If you are unable to track your package on the courier tracking page, your parcel might have been handover to our respective courier partner. The tracking information with our logistic partners will be available within 24 hours after shipping. Please contact us at 1800-7862-747 with your order number and items details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.


How do I track my order status?

You can track your order online 24/7 at Speedpost Tracking.


What shipping options does PUMA offers?

Currently we offer only standard shipping.


Is worldwide shipping available?

No, worldwide shipping is not available at the moment.


Orders & Payment Methods

I am unable to add my selected item to my cart, why is this happening?

Your selected item might have a limited stock quantity. If you are unable to select the item to your cart, there are high chances that someone else already did the product is now Out Of Stock. Kindly refresh the page after the stock to be updated and you may try again.


Can I cancel my order?

Once your order is placed, we will not be able to cancel the order as it will be processed immediately for fulfillment. For more information please contact our Customer Service Representative at 1800-7862-747.


What are the payment methods available?

Currently, we support VISA and MASTERCARD credit and debit card payments from all major banks.


Are all products inclusive of taxes and GST?

Yes, all prices displayed are inclusive of taxes & GST.


Can I place order over the phone?

No, this service is not available.


I can’t find the particular product online even though it was selling previously. Has it been discontinued?

We do replenish regularly if items are sold out. However, many of our products are limited editions which will not be replenished. For more information, do contact our Customer Service Representative.


Cancellation, Return, Refund & Exchange

How can I cancel item?

Once your order is placed, we will not be able to cancel the order as it will be processed immediately for fulfillment. For more information, please contact our Customer Service Representative at 1800-7862-747.


How do I return an item?

If you wish to return your order, you can do so within 14 days of receipt on your orders. You can contact our Customer Service Representative and share with them your order number, and the product you wish to return. They will share with you the return process.


How do I track my return status?

You can track return status using the tracking number provided to you by our logistics partner or via our Order Tracking tool.


How soon will I receive my refund?

Refund can be processed in case of return. For your convenience, we offer different refund options for you to choose from, basing on your payment method at the time of purchase.

Payment Method Refund Method PUMA Processing Time Frame Bank Processing Time Frame
Credit Card/Debit Card Credit Card 1 - 3 Working Days Up to 14 Working Days


Can I exchange product at store or online?

No, this service is not available.


Vouchers & Promotions

Can multiple discount or voucher codes be used at the same time?

No, only 1 code per transaction is applicable for use.


What happens if my discount/voucher has expired?

It will no longer be valid and deemed unusable.


What to do if there's an error message saying voucher is invalid?

Each promotion and campaign might have its own T&Cs and some might require minimum purchase. Please also check on the expiry date of the voucher/discount code before proceeding to checkout. If the problem persists, please send your inquiry to or call to our customer careline at 1800-7862-747.


Will my vouchers's validity be reverted in the event my order has been returned?

We will not be able to return any vouchers used as each voucher is applicable for one time use only. Please contact our Customer Service Representative for more details.


Membership & Warranty

I cannot log into my account, what should I do?

You can click on "Forgot Password" and we will send a link to your email address allowing you to create your new password. Then you can log into your account with the new password.